Control Duty Manager

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Oxford Bus Group is a leading public transport operator serving Oxfordshire, Buckinghamshire, Berkshire and Gloucestershire, operating well-known brands including Oxford Bus Company, Thames Travel, Carousel Buses and Pulhams Coaches. Part of the Go-Ahead Group, we deliver high-quality, sustainable transport services through innovative solutions including electric buses and demand-responsive transport.

Reporting to the Service Delivery Co-ordinator, and working any 5 days from 7, your main responsibility will be to control the daily operation of Oxford Bus Company services to DVSA, Traffic Commissioner and Company standards, through driver and vehicle management.

The post attracts benefits of free travel, loyalty bonus, contributory pension, lifestyle discount scheme, employee assistance programme, 20 days holiday plus an allowance of 8 days per annum which may or may not be taken on a public holiday

Oxford Bus Company actively encourages development from within the Company. 

Job Description

Controlling the daily operation of Oxford Bus Company services to DVSA, Traffic Commissioner and Company standards, through Driver Colleagues and vehicle control. Liaising with Driver Colleagues, Rota Controllers, City Centre Controllers, Gloucester Green Controllers and other management to ensure the smooth operation of all services is achieved. The Control Duty Manager holds the senior role in the Garage Office when on duty and is responsible for all decisions made by the supervisory team whilst on duty. 

DUTIES AND RESPONSIBILITIES: 

  1. Liaise with Drivers, Rota Controllers, City Centre Controllers, Gloucester Green Controllers, and management teams to ensure the smooth and efficient operation of all services.
  2. Act as the senior operational lead within the Garage Office when on duty, taking responsibility for decisions made by the supervisory team.
  3. Allocate spare drivers and arrange service cover on a daily basis, including the operation and maintenance of the GUIDAS rota allocation system.
  4. Maintain and update operational records, reports, and data systems accurately and in a timely manner.
  5. Ensure compliance with GoodShape absence reporting procedures and associated processes.
  6. Monitor service delivery and reliability, making real-time operational adjustments using radio communications and GPS tracking systems.
  7. Ensure the accurate operation of National Express systems, allocations, and operational procedures.
  8. Provide guidance, support, and instruction to Supervisor Development colleagues as required.

  9. Ensure all Accident, Incident, and Serious Incident reporting is completed accurately and in accordance with company procedures.

    WHAT WE ARE LOOKING FOR:

  10. Excellent communication skills, with the ability to build and maintain strong working relationships at all levels.
  11. Experience of motivating and supporting colleagues to deliver exceptional customer service.
  12. Strong interpersonal skills and the ability to work effectively with a range of stakeholders.
  13. Adaptable and resilient, with the ability to thrive in a fast-paced and ever-changing operational environment.
  14. Confident in making decisions and prioritising tasks under pressure.
  15. Proactive approach to problem-solving and service delivery.
  16. Committed to maintaining high standards of operational performance and customer satisfaction.

To apply

Please send a copy of your CV and a covering letter to [email protected]

We are an equal opportunities employer and welcome applications from throughout the community.