COVID-19: What we've done to keep services running

Reduced capacity on vehicles

The capacity of our buses has temporarily been reduced to the range displayed on the vehicle. The exact capacity will vary depending on those passengers who can sit closer together from the same household, and our drivers have been asked to use their discretion. This is in order to help customers to maintain effective social distancing when travelling, and to make our services COVID-19 secure for all who need to use them. This may mean in some cases that your driver may ask you not to board, and to wait for the next bus. Please support our colleagues by remembering to practice social distancing - keep your distance from those who don't live with you and use common sense.

Enhanced cleaning process

We have initiated an enhanced cleaning process. Each day, when a vehicle finishes service, it is considered off the road until all touch points have been cleaned and checked using special chemicals.

Temporary perspex screens

Temporary perspex screens have been added to all vehicles. These are cleaned nightly with a chemical that should prevent the virus settling on the screen for up to 72 hours.

Cordoned off seats

We cordoned off seats closest to the driver to help enforce social distancing.

Temporary lines

We added taped lines to the floor to enforce social distancing when customers are waiting to exit the bus.

Bus travel guidelines

We put up both physical and digital signage to remind customers of social distancing etiquette and safety when travelling by bus during the pandemic. Similar signage has also been displayed at the depot.

Contactless up to £45

We implemented an increased contactless payment limit of £45, along with the ability for customers to top up key cards on the bus with a contactless card, to reduce the need to interchange of cash between customers and drivers where possible.

The key during COVID-19

During the COVID-19 pandemic, you can still top up your key card online as normal. On-bus key top-ups are also available for all 1 week, 4 weeks, 12 trips and any 5 days products until further notice.

Hand sanitisers and protective gloves

Driving colleagues have been issued with hand sanitiser and protective gloves to help them stay clean, and disinfectant wipes to clean the cab area whenever taking over a vehicle from a colleague.