• COVID-19 Safety Measures

    See what we’ve done to keep services running during the COVID-19 pandemic.

We're Good to Go!

We're pleased to announce that we've achieved VisitEngland's Good to Go accreditation, confirming that we're following government and industry COVID-19 guidelines on cleanliness and social distancing! Discover below the measures we’ve taken to help keep you safe when you travel with us.

Enhanced cleaning process

We have initiated an enhanced cleaning process. Each day, when a vehicle finishes service, it is considered off the road until all touch points have been cleaned and checked using special chemicals.

Temporary perspex screens

Temporary perspex screens have been added to all vehicles. These are cleaned nightly with a chemical that should prevent the virus settling on the screen for up to 72 hours.

Bus travel guidelines

We put up both physical and digital signage to remind customers of social distancing etiquette and safety when travelling by bus during the pandemic. Similar signage has also been displayed at the depot.

Contactless up to £45

We implemented an increased contactless payment limit of £45, along with the ability for customers to top up key cards on the bus with a contactless card, to reduce the need to interchange of cash between customers and drivers where possible.

The key top up on the bus

During the COVID-19 pandemic, you can still top up your key card online as normal. On-bus key top-ups are also available for all 1 week, 12 trips and any 5 days products until further notice.

Hand sanitisers and protective gloves

Driving colleagues have been issued with hand sanitiser and protective gloves to help them stay clean, and disinfectant wipes to clean the cab area whenever taking over a vehicle from a colleague.