Page last updated: 19/07/2021

Who may and may not travel?

Anybody may use public transport. To keep you safe, please ensure to follow the government guidance at all times.

Don’t travel by bus if you feel unwell or have COVID-19 symptoms.

See the government guidelines for passengers.

 

NHS Test and Trace

The government have launched the NHS Covid-19 App to aid its test and trace efforts. Our customers are advised to download this app and keep their phone on them whilst travelling to ensure that you are notified if there has been any exposure risks near you whilst you travel.

You can find out more and download the app here.

 

What timetable is being operated?

Most services have returned to timetables that are similar to their pre-coronavirus times on weekdays. Frequencies on many evening services have been reduced due to the continued closure of leisure and entertainment venues and services on weekends are running to special timetables.

From Monday 19th July, we are happy to announce that we have resumed service to Gatwick Airport. The airline coaches connecting Oxford with Lewknor, High Wycombe and Heathrow Airport operate now to an increased frequency timetable. Click here for details.

All the timetables are available here.

 

Are there any timetable changes soon?

We have no further changes planned at the moment, but we're constantly reviewing the situation and we will provide advance notice of any future changes on this page and on our Facebook and Twitter pages.

 

What if I'm disabled and require assistance?

If a disabled passenger requires assistance they should request this in the same way they usually would. For more details please see our accessibility page. If you are concerned about asking our drivers for assistance while maintaining social distancing, consider using our journey assistance cards which can be downloaded here

 

Do I need to wear a face covering? 

Government advice is to wear a face covering in crowded places, such as public transport. Please respect those who want to continue wearing a face covering and those who choose not to.

 

What additional cleaning is being carried out?

Our buses are being cleaned regularly and we have implemented additional daily touchpoint cleaning using a virucidal chemical, which helps prevent viruses and bacteria from settling on regularly touched surfaces. Watch our safety video above to see some of the things we've done to enhance the safety on-board our buses.

We’ve also acquired a “STORM” motor scrubber cleaning system. This allows us to quickly and efficiently clean and disinfect surfaces in our airline coaches.

 

Is hand sanitiser available on-board?

No, we are unable to provide hand sanitisers. We ask that you bring your own and wash your hands as often as possible, at least before and after every journey.

 

Can I pay with cash on the bus?

We only ask that you pay with cash if you have no other option. Please try to provide the correct fare. Where possible, use contactless payments or the app instead. Contactless payments up to £45 are now accepted on all our services.

You can also use Freeflow, our convenient way to pay for your bus travel that’s completely touch free.

 

Are there any Oxford Bus Company travel shops open?

Our Gloucester Green travel shop is now open again! Click here for details.

Opening hours:

  • Monday - Friday: 09:00 - 17:00 
  • Saturday - Sunday: 09:00 - 16:00 

The City Sightseeing Visitor Information Point has also reopened.

If you require any help, our customer services team are online from Monday to Friday between 09:00hrs and 17:00hrs. You can call us on 01865 785400 or contact us via Facebook or Twitter.

 

How can I top up my key?

You can still top up your key card as normal via our online portal

If you don’t have access to the internet, you can temporarily top up your 1 week, 12 trips and any 5 days products on the bus. Simply ask your driver for help with this.

We would appreciate if our customers could please try to pay with contactless cards or devices during this time to avoid the need for unnecessary handling of cash as much as possible.

 

Who can I contact regarding bespoke transport needs?

Do you need to arrange transport for you or your key worker colleagues? We have a team ready to help with bespoke travel requirements. Get in touch by emailing info@oxfordbus.co.uk.