• COVID-19 - Further reduction to bus services

    From Sunday 29th March 2020, we further reduced our bus services as part of our response to the fast-moving COVID-19 pandemic.

Last updated: 02/04/2020

We are continuing to analyse our services and we further adjusted timetables on several routes from Sunday 29th March to match supply to the current demand and preserve the longevity of the Company. This means that we are providing a base-level service on most of our routes, allowing key workers and those who need to make essential journeys (such as to access essential supplies) to continue travelling.

The times of the first and last bus journeys operate to normal Monday-Friday timetables.

The exception to this are our park&ride300 and park&ride500 services, which, unfortunately, are suspended until further notice. A park&ride bus service is still available from Seacourt and Thornhill Park&Ride sites. Redbridge and Oxford Parkway Park&Ride sites continue to be open, however, they are not served by park&ride services. Passengers wishing to use these sites are able to catch the cityX13 and X2 services from Redbridge and city2 service from Oxford Parkway as alternatives.

Pear Tree Park& Ride closed from Monday 30th March.

If key workers believe that our reduced timetables don't meet their needs, we are encouraging them to contact us with the details of the journey they are trying to make, and we will do our best to help. Further details are available below.

The situation in relation to COVID-19 is fast-moving and this may mean further changes. As soon as these are confirmed, we will communicate the information to our customers.

Service changes valid from 29th March 2020 until further notice

In summary, our services were revised from 29th March and they operate to the following frequencies on a daily basis with a slightly later start on Sundays:

  • city2 / Stagecoach 2 - Up to every 20 mins
  • city3 / Stagecoach 3 - Up to every 30 mins
  • city3A / Stagecoach 3A - Up to every 30 mins (no services on Sundays) 
  • city4 - Up to every 30 mins with an hourly service to Abingdon
  • city5 / Stagecoach 1 - Up to every 20 mins
  • city6 - Up to every 60 mins
  • city6C - Sorry, no service
  • city8 / Stagecoach 8 - Up to every 15 mins
  • city9 - Up to every 60 mins
  • cityX3 - Sorry, no service
  • cityX13 - Up to every 30 mins between Abingdon and JR Hospital. Passengers wishing to travel between Abingdon and Oxford can also travel on the Thames Travel X2 service, which operates up to every 30 mins.
  • city13 - Sorry, no service
  • city35 - Up to every 60 mins
  • city35A/B - Sorry, no service
  • city250 - Up to every 2 hours
  • park&ride300 - Sorry, no service. Pear Tree Park&Ride is closed; however, Redbridge Park&Ride continues to be served by the X2 and cityX13 services.
  • park&ride400 - Up to every 30 mins
  • park&ride500 - Sorry, no service. Oxford Parkway Park&Ride continues to be served by the city2 and Stagecoach 2 services.
  • BROOKESbusU1 - Normal Vacation Sunday timetable every day of the week
  • BROOKESbusU5 - Normal Vacation Sunday timetable every day of the week
  • PickMeUp - Normal operating hours
  • Airline - Hourly service to Gatwick via Heathrow Central Bus Station and Heathrow Terminal 5. Now additionally calling in at High Wycombe, Coachway until further notice.

Thank you for your understanding at this uncertain time for us all.

See how your Thames Travel services are operating

 

city2:  city2/2A/2B - Temporary Timetable from 29th March 2020 (PDF, 74KB)

city3/3A:  city3/3A - Temporary Timetable from 29th March 2020 (PDF, 70KB)

city4:  city4 - Temporary Timetable from 29th March 2020 (PDF, 76KB)

city5:  city5 - Temporary Timetable from 29th March 2020 (PDF, 72KB)

city6:  city6 - Temporary Timetable from 29th March 2020 (PDF, 55KB)

city8/9:  city8/9 - Temporary Timetable from 29th March 2020 (PDF, 76KB)

cityX13:  cityX13 - Temporary Timetable from 29th March 2020 (PDF, 61KB)

city35:  city35 - Temporary Timetable from 29th March 2020 (PDF, 57KB)

city250:  city250 - Temporary Timetable from 29th March 2020 (PDF, 66KB)

park&ride400:  park&ride400 - Temporary Timetable from 29th March 2020 (PDF, 59KB)

BROOKESbusU1:  BROOKESbusU1 - Temporary Timetable from 29th March 2020 (PDF, 59KB)

BROOKESbusU5:  BROOKESbusU5 - Temporary Timetable from 29th March 2020 (PDF, 54KB)

the airline:  the airline - Temporary Timetable from 29th March 2020 (PDF, 59KB)

 

We're accepting "Stagecoach only" tickets

While the special timetables due to COVID-19 are in operation, we are temporarily accepting “Stagecoach only” tickets on our city2, city3, city3A, city5, city8 and city9 services. This allows those who still need to make essential journeys, the ability to travel on the next available bus, instead of waiting for the bus of a specific operator. 
 


 

Customer Services Opening Hours

From Monday 30th March, our Customer Services department is opened 09:00 - 17:00 Monday to Friday. Lost property collections are not  available, however we can post items out to you. On Saturday and Sunday, customer services is closed. 


 

Travel Shop Opening Hours

From Sunday 29th March, the Gloucester Green Travel Shop is opened 09:00 - 17:00 Monday to Saturday and closed on Sundays. Unfortunately, the Queen's Lane Travel Shop on the High Street continues to be temporarily closed until further notice.


 

Concessionary Travel - Helping the Elderly and Vulnerable Passengers

Concessionary pass holders are able to travel free of charge at all times on Oxford Bus Company and Thames Travel services in Oxfordshire thanks to support from Oxfordshire County Council. We’re hoping that this will support older and vulnerable people and help them continue to be able to access vital services during this challenging time.

Read the full press release.


 

Are you a key worker during the COVID-19 crisis?

Our revised times are designed to keep buses running to key hubs. If you’re a key worker and our plans don’t connect you to your critical employment location, please let us know using our online form. We’ll do our best to help.

Fill in the change request form.


 

Special travel needs?

Do you need to arrange transport for you or your key worker colleagues? We have a team ready to help with bespoke travel requirements. Get in touch using our online form to discuss how we can help.

Fill in the special request form.