Page last updated: 14/04/2021
12th April 2021 - From Monday 12th April 2021, our Gloucester Green travel shop reopened! Click here for details.
- Monday - Friday: 09:00 - 17:00
- Saturday - Sunday: 09:00 - 16:00
The City Sightseeing Visitor Information Point will also reopen from this date.
11th April 2021 - In preparation for the changes to lockdown restrictions, from Sunday 11th April 2021, we increased our service levels and amended some of the timetables. Click here for details.
Should we need to alter any of our other bus services, we will inform you on this page and via our social media channels.
We're Good to Go!
We've achieved VisitEngland's Good to Go accreditation, confirming that we're following government and industry COVID-19 guidelines on cleanliness and social distancing!
VIDEO: Police Enforcement of Face Coverings
Wearing a face covering on public transport is a legal requirement, helping to ensure safety of our customers and colleagues. As such, we’re working with the local Police to help ensure compliance with the government rules. Police officers can now board our buses at any time and issue fines for non-compliance.View video
Buses to vaccination centres
A number of vaccination centres are emerging in Oxfordshire, which staff, volunteers and patients need to attend. To facilitate your journey, we've put together a list of the places served by our bus services.Find out more
What we're doing to keep you safe
From significantly enhancing cleaning processes to reducing capacities on buses, increasing signage and installing temporary prospex screens, we’re doing everything we can to keep you, your loved ones and our colleagues safe when travelling on our buses.Safety measures
In line with guidance from the government, you must wear a face covering on public transport. This can be a mask, scarf, snood or a bandana. If you fit into any of the government exemptions, then you'll be able to travel on our buses without wearing a face covering. Just tell the driver when you board the bus and show an exemption “Journey Assistance Card” which you can download by following the link below.Find out more
Bus travel guidance
When you travel, please follow our COVID-19 bus travel guidance to help keep you and our colleagues safe.Find out more
Pay with contactless
We would appreciate if our customers could try to pay with contactless cards or devices during this time to avoid the need for unnecessary handling of cash as much as possible.Find out more
Travel off peak
Choose to travel on the quieter buses for your comfort, safety and peace of mind. When2travel gives you the information you need when planning your next bus journey - including the latest timetables and up-to-date capacity predictions on a stop-by-stop basis.Find out more
Student and University Travel
We continue to provide travel for students travelling to school, college or university. We have significantly enhanced our cleaning protocols to keep you, your friends and our colleagues safe. To support our commitment to your safety on board, we ask students to wear a face covering and to not remove it until they reach their school, college or university. Ensure it is worn properly - not on the chin or with nostrils uncovered. Have an exemption card ready to show to the driver if required and sanitise your hands when awaiting and leaving the bus.
VIDEO: Welcome back!
Over the last year, we made some changes to our services. This short video will show you some of the things you can expect when travelling with us.Watch the video
NHS Test and Trace
When travelling around our bus stations and stops, it's suggested that you download and use the official NHS COVID-19 contact tracing app.Find out more or download the app
Frequently asked questions
Have any questions regarding face coverings, disabled assistance, cleaning regimes, the best time to travel, the timetables we operate, etc.?Click here for FAQs
COVID-19 safety information and travel advice
Plan your journey
- Plan ahead and use a direct route where possible
- If you can, travel at quieter times and avoid travelling at peak times - use our handy When2Travel tool to help check the best times
- Take hand sanitiser and a face covering - see latest guidance for face coverings
- Wash or sanitise your hands before beginning your journey
On your journey
- Maintain 1m+ distance where possible
- Wear a face covering - see latest guidance for face coverings
- Use contactless payments, Freeflow or the app where possible
- If you require assistance, you should continue to request this as you normally would
- Be patient and please follow any instructions provided by our colleagues
Completing your journey
- Follow guidance at your destination
- Wash or sanitise your hands as soon as possible