Contact Us

Email: (if your query relates to BROOKESbus, please email



Telephone: 01865 785400 *

Address: Cowley House, Watlington Road, Cowley, Oxford, OX4 6GA

* Call our customer services team for information on timetables, fares, routes, general information or to make a complaint. Our advisers are available between 08:30 to 17:30 Mondays to Fridays. On Saturdays and Sundays, Customer Services is closed.

Lost property

The fastest way to check if we have your item is to complete our quick and easy lost property form. If we have your item then collection can be arranged from our Head Office in Cowley or we can post the item back to you (some exceptions apply). Please note that we charge a £1 administration fee for the collection of goods, or a postage and handling charge for goods that we send to you in the post. If you prefer, you can phone us on 01865 785400.

Report a lost item now.

Media Enquiries: for media enquiries please contact Greig Box Turnbull on 03301 331 074 or email

How to find us

Download a quick guide to finding us (PDF, 512KB)

Travel Shop

For face-to-face travel information, to pick up a timetable, purchase tickets or company merchandise, top-up or buy the key, then why not visit our Travel Shop.

Customer Feedback

Do you have feedback on recent experiences using our bus or coach services? If so then please visit our Customer Feedback page for more information. Please note that this feedback form is not part of our formal complaints process. If you wish to make a complaint about a specific incident please contact us via the telephone number or email address on this page.

Bus Users UK

Bus Users UK can also help out if something unsatisfactory happens on your bus or coach journey, whether you're a member or not. If you have a problem on a bus or coach journey, please contact Oxford Bus Company first. If you don't feel the company has resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. Visit the Bus Users UK website at