Oxford Bus Company

* Call our customer services team for information on timetables, fares, routes, general information or to make a complaint. Advisers are available between 08:30 and 17:30 Monday to Friday.

Download a quick guide to finding us (PDF, 224KB)

Thames Travel

* Call our customer services team for information on timetables, fares, routes, general information or to make a complaint. Advisers are available between 08:30 and 17:30 Monday to Friday.

Media enquiries

For media enquiries please contact Greig Box Turnbull on 03301 331 074 or email gbt@fortitudecommunications.com

Customer feedback

Do you have feedback on recent experiences using our bus services? If so, then please contact us via the telephone number or email address on this page.

If you wish to make a complaint about a specific incident, please also get in touch with our Customer Services team.

Have you seen someone going out of their way to give you or somebody else great customer service? Let us know by Saying Thanks.

Bus Users UK

Bus Users UK can also help out if something unsatisfactory happens on your bus or coach journey, whether you're a member or not. If you have a problem on a bus or coach journey, please contact Oxford Bus Company first. If you don't feel the company has resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. Visit the Bus Users UK website at www.bususers.org.

Independent passenger surveys

The government passenger watchdog, Transport Focus, regularly conducts surveys on the bus industry. Click here to view the latest Transport Focus survey covering Oxfordshire.