We take customer satisfaction seriously and aim to deal with every enquiry quickly and effectively, however it is made.
Information & Comments
| Phone: | | Customer Services - 01865 785400 Call our customer services team for information on timetables, fares, routes, general information or to make a complaint. If the number is busy then please leave your details and someone will return your call. Advisers are available: 0800 - 2000 Monday to Friday
0900 - 1800 Saturday
1100 - 1700 Sunday
key Helpline - 01865 785400 For all enquiries about the key or Brookeskey (our electronic travel smartcards) then contact our dedicated key helpline. Operators are available: 0800 - 2000 Monday to Friday
0900 - 1800 Saturday
1100 - 1700 Sunday
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| e-mail: | | info@oxfordbus.co.uk
Send us an email for further information on our services, general company enquiries, comments or to make a complaint. We aim to respond within 24 hours, Monday to Friday.
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| Facebook: | | facebook.com/oxfordbuscompany 'Like' our page and you will receive regular service updates and other useful information. If you have a general query, you can post this on our Wall. |
Twitter: | | twitter.com/oxfordbusco Follow us for service updates and other useful information. |
| Post: | | Oxford Bus Company
Freepost OF336
Oxford
OX4 6BR Comments, suggestions and complaints are all welcome at our Freepost address. |
Visit us
For face-to-face travel information, to pick up a timetable, purchase tickets or company merchandise, top-up or buy the key, then why not visit us:
| | Debenhams Travel Shop
Third Floor, Debenhams
Magdalen Street
Oxford
Mon - Wed 09:30 - 18:00
Thu 09:30 - 20:00
Fri 09:30 - 18:00
Sat 09:00 - 18:00
Sun 11:00 - 17:00 |
| | |
| | High Street Travel Shop
44 - 45 High Street
Oxford
OX1 4AP Open Mon-Fri 8am-4pm |
Our Customer Services team at Cowley House can also deal with a range of enquiries in person and sell advanced group tickets, travel vouchers and company merchandise.
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| | Cowley House
Watlington Road
Cowley
Oxford
OX4 6GA |
If you are visiting us at Cowley House and require driving directions or details of public transport links then please click here for further information.
Lost property
If you think you've left something on one of our vehicles then call us on 01865 785400. If we have your item then collection can be arranged from our Head Office in Cowley. Please note that we charge a £1 administration fee for the return of lost goods.
Bus Users UK
Bus Users UK represents bus and coach passengers. They aim to help communication between bus and coach users and the people that provide your bus and coach service. They organise Bus Users' Surgeries around the country, set up local groups of bus users and campaign on behalf of bus passengers. You can join Bus Users UK as an individual member; further details on www.bususers.org.
Bus Users UK can also help out if something unsatisfactory happens on your bus or coach journey, whether you're a member or not. If you have a problem on a bus or coach journey, please contact Oxford Bus Company first. If you don't feel the company has resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.
Bus Users UK
P O Box 119
Shepperton
TW17 8UX
Tel: 0300 111 0001
Email: enquiries@bususers.org
